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You may have heard us mention this before (we’re pretty proud of it!) but EVOHE is 100% natural – right down to the preservation system. We’re also 100% Palm Oil Free, Vegan and Cruelty Free. This means that for our ingredients and products to perform at their optimum level, they need to be stored at the right temperature.
During Winter the temperatures cool down and so does your EVOHE, sometimes so much that it can firm up and become difficult to pump. We find this can happen with thicker products such as Moisture Lite or Cleanse – this is due to the 100% natural butters in these products (instead of Palm Oil). But don’t worry, we have a solution!
Firstly, don’t open the product! Once the bottle is opened, the vacuum seal that is created to keep EVOHE fresh becomes broken. You may find that you have a lot of difficulty priming the pump back up once this has happened. It’s important to remember that our products are naturally preserved and full of natural ingredients, so it’s best to avoid taking the pump out or putting anything else inside the container due to the possibility of contamination.
What you can do is sit your product in hot water from the tap for about 10-15 minutes. After this shake the product well because we need to make sure that there is no firm product left in the pump (which will stop it pumping properly!). This should help with removing any firm product and allow easy pumping once again 🙂
We recommend storing your EVOHE products between 15 degrees – 30 degrees Celsius. During Winter try keeping your products in a warmer area of the house, as the bathroom can actually be one of the coldest places in the house!