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ShopSkin ConcernAbout Us
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Refund policy
Returns & Refund Policy
Last Updated: June 2026
At EVOHE, customer satisfaction is important to us. This policy outlines how returns, refunds and exchanges are handled.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement, refund or other remedy where required by law.
Nothing in this policy limits your rights under Australian Consumer Law.
Change of Mind Returns
We may accept change of mind returns where:
- The product is unopened;
- The product is unused;
- The product is returned in its original condition;
- The return request is made within 30 days of purchase.
Customers are responsible for all return shipping costs associated with change of mind returns.
Original shipping charges are non-refundable.
Once the returned product has been received and inspected, a refund may be issued to the original payment method.
Faulty, Damaged or Incorrect Products
If you receive a product that is:
- Faulty;
- Damaged during transit; or
- Incorrectly supplied,
please contact us as soon as possible at service@evohe.com.au.
Where a product is confirmed to be faulty, damaged or incorrectly supplied, EVOHE will provide an appropriate remedy which may include:
- Replacement product;
- Refund; or
- Store credit where agreed.
In these circumstances, EVOHE will cover reasonable return shipping costs where required.
Allergic Reactions and Sensitivities
As individual skin types and sensitivities vary, we recommend patch testing all products before full application.
Customers with known sensitivities, allergies or reactive skin may wish to try a sample or trial size product before purchasing a full-size item where available.
If you experience a reaction, discontinue use immediately and seek appropriate medical advice if necessary.
Refund requests relating to allergic reactions will be assessed on a case-by-case basis.
Contact Us
To request a return or discuss a refund, please contact: