Shipping policy

Shipping Policy 

Last Updated: June 2026 

At EVOHE, we aim to process and dispatch orders as quickly as possible. 

Order Processing 

Orders are typically processed and dispatched within 1–3 business days. 

Orders are not dispatched on weekends or Queensland public holidays. 

During promotional periods, product launches, public holidays, peak seasonal periods or other high-volume periods, processing times may be longer. 

Shipping Within Australia 

We currently ship Australia-wide. 

Shipping rates are calculated at checkout based on your location and selected shipping method. 

Please note that dispatch timeframes are estimates only and are not guaranteed. Delivery timeframes commence once an order has been dispatched. 

Free Standard Shipping 

EVOHE offers free standard shipping on eligible Australian orders over $99. 

To qualify: 

  • The order subtotal must be $99 or more after discounts have been applied. 

  • Shipping charges are excluded from the qualifying total. 

  • The delivery address must be within Australia. 

  • Free Shipping must be selected at checkout. 

If discounts reduce the order subtotal below $99, the order may no longer qualify for free shipping. 

International Shipping 

EVOHE offers international shipping to selected countries and regions. 

At this time, EVOHE does not ship to the United States due to import tariffs and regulatory requirements affecting Australian businesses. 

Current international shipping rates are: 

  • New Zealand – AUD $12 

  • Selected Asian countries – AUD $20 

  • All other eligible international destinations – AUD $25 

Shipping rates are subject to change without notice and will be confirmed at checkout. 

Estimated delivery times for international orders vary depending on destination and local postal services. International deliveries may take 15 or more business days from the date of dispatch. 

Customers are responsible for ensuring that products purchased from EVOHE comply with the import regulations, restrictions and requirements of their destination country. 

Any customs duties, taxes, import charges, brokerage fees or other charges imposed by the destination country are the sole responsibility of the customer and are not included in the purchase price or shipping charges paid to EVOHE. 

EVOHE is not responsible for delays caused by customs processing, import inspections, local postal services or other circumstances outside our control. 

If an international order is refused, abandoned, returned to sender or rejected by customs authorities, any refund will only be considered once the products have been successfully returned to and received by EVOHE. 

International return shipments may be returned via sea freight or other economy return services and can take a significant period of time to arrive back to Australia. 

Any refund approved by EVOHE will be less any original shipping costs, return shipping costs, customs charges, duties, taxes or other fees incurred in connection with the order. 

EVOHE reserves the right to suspend, restrict or discontinue shipping to any country or region at any time due to regulatory requirements, customs restrictions, carrier limitations, natural disasters, public health events, armed conflict, civil unrest, postal service disruptions or other circumstances outside our reasonable control. 

 

Subscriber Free Shipping 

Eligible subscribers may receive free shipping benefits from time to time. 

To access subscriber shipping benefits: 

  • The customer must be subscribed to EVOHE communications. 

  • The customer must be signed into their EVOHE account using the subscribed email address. 

  • The delivery address must be within Australia. 

  • Any applicable minimum spend requirements must be met. 

Certain promotions, discounted products or sale items may be excluded from subscriber shipping offers. 

Delivery Issues 

Once an order has been dispatched, delivery timeframes are managed by the shipping carrier. 

If your parcel is delayed, lost or damaged in transit, please contact us and we will work with the carrier to assist in resolving the issue. 

Address Accuracy 

Customers are responsible for ensuring shipping information is accurate at the time of ordering. 

EVOHE is not responsible for delays or additional shipping costs resulting from incorrect address details provided during checkout. 

Contact Us 

For shipping enquiries, please contact: 

service@evohe.com.au