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Upon placement of your order, an order confirmation will be received. This confirms that EVOHE has received your order. If you did not receive an automated order confirmation, please check you have completed the payment process. Also check your junk mail as it may have been sent to there. Please allow 24-48 hours for processing of orders. Once your order has entered the dispatch process, unfortunately, we cannot change or cancel your order. If you would like your tracking number please email firstname.lastname@example.org
Domestic Orders (Australia)
Domestic orders are fulfilled through Australian post with an estimated shipment time of 3-10 business days. We currently offer $9.95 flat rate standard shipping within Australia. Orders over $99 qualify for free standard shipping within Australia. It is the customers responsibility to ensure they have selected the ‘free shipping’ option at checkout. We currently offer $22 express post option within Australia, please select this at checkout. Express postage has an estimated shipment time of 1-3 business days.
International Orders are fulfilled through Australia Post international with an estimated shipment time of 3-10 business days, however remote destinations may take longer depending on customs regulations within your country.
We offer a $20 flat rate to New Zealand customers and a $38.50 flat rate to other International customers. A $15 EVOHE Coupon is included in your purchase to use on your next order.
Your tracking number will be provided upon complement of order. Orders that are designated for international shipping outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. Evomaru Pty Ltd are unable to provide information about the possible cost of custom duties or taxes as they are beyond our control. We recommend you source information on applicable customs duties and taxes prior to purchasing. All international orders must be signed for. All imported goods are subject to assessment for import taxes and charges even if you imported those goods for your own use.
Customs Declaration: A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value in AUD. We are unable to mark any order as a ‘gift’ or lessen the value as we are a retail company.
Please note that shipment time is not guaranteed by Evomaru Pty Ltd or Australia Post. We are not responsible for any delays that do not result from our error. Evomaru Pty Ltd is not responsible for an order once Australia Post has marked it ‘delivered’. If a shipment is given Authority to Leave by the customer, Evomaru Pty Ltd is not responsible for missing packages. To ensure that your delivery arrives at the correct destination and on time, please ensure that someone is available to sign and collect the delivery. Deliveries are made during normal business hours.
If the customer refuses a shipment, provides an incorrect shipping address or do not claim their package, they are responsible for any fees incurred, cost of returning the shipment and the original shipping charges. This amount plus any fees will be deducted from the merchandise refund. Evomaru Pty Ltd is not responsible for return of shipments or reimbursement of lost packages or damaged products.
All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and upon arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics, especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.